Dane Jasper is betting the future of his company on speed.
As president of Santa Rosa-based Sonic, Jasper plans to invest millions
of dollars to provide customers with the next generation of Internet
access for their homes and businesses.
He
is betting customers will choose his blazing fast Internet connection
over the service that his bigger and wealthier competitors -- Comcast
and AT&T -- bundle with their TV and phone services.
Jasper's
gamble is forced by a revolution in the equipment that feeds the
Internet to customers, an expensive advancement that threatens to crush
small ISPs such as Sonic.
"It is a strategy of survival," Jasper said.
The
first hit to Sonic and other small Internet providers comes from the
biggest technology shift in Internet access since broadband replaced
dial-up about 10 years ago. The big players such as Comcast, AT&T
and Verizon are beginning to install a new delivery system that
provides both digital TV service and faster Internet access.
At
the same time, changes in federal regulations mean telephone companies
do not have to allow the small players such as Sonic to piggyback on
key equipment that delivers this next generation of access into
customer's homes.
Sonic and other small ISPs are in danger of being boxed out of the Internet's future.
So
Jasper plans to roll out his own equipment, providing residential
Internet access at speeds of up to 24 Mbps -- nearly four times the
speed of what Comcast and AT&T currently offer on their
next-generation equipment. And he plans to offer that service not only
to some of its 32,000 customers, but also to other small ISPs across
the state. These other ISPs will be able to buy wholesale access from
Sonic, replacing AT&T's traditional role.
ISPs left to own devices
For
years, federal law guaranteed small Internet providers, which do not
actually own the data lines that go into customers' homes, the right to
buy that access at wholesale prices from telephone companies. But the
Federal Communications Commission essentially removed that guaranteed
wholesale access during the past three years in a series of
controversial policy shifts.
Now ISPs are left to their own
devices to gain access to next generation technology such as AT&T's
U-verse and Comcast's high-speed cable lines, which are being installed
or upgraded in Santa Rosa and several other Sonoma County cities and
across the nation.
AT&T is the nation's largest phone
company, controlling more than half the telephone and Internet access
lines in the United States. Most analysts say major players such as
AT&T have little incentive to provide access to their
next-generation equipment.
AT&T has not decided what it will do, said Ted Carr, a spokesman for the Texas-based telephone company.
Sonic
has been trying to get that question answered for more than a year,
Jasper said. It pays AT&T about $4.5 million of its annual $14.5
million in revenue for access to the current generation of DSL
equipment.
Sonic can't wait any longer to find out if it can use
the next-generation equipment, Jasper said. Nor does he think AT&T
will provide it. And that is why Sonic is moving forward to install its
own equipment.
Becoming phone utility
Perhaps even worse
for Sonic was another rule change by the FCC. In three years, telephone
companies can cut off additional access to the current-generation DSL
equipment altogether, Jasper said. And if telephone companies cut off
that access, small ISPs will be sunk.
"DSL today is 67 percent
of our business, and we wouldn't have the ability to grow that segment.
As there is churn of around 2 percent each month, eventually it would
cripple us," Jasper said.
Faced with a prolonged death spiral,
Sonic applied for the right and legally became a telephone utility in
California late last year, allowing it to install its own Internet
equipment in cities across the state.
Sonic plans to first deploy and test this Internet hardware in Santa Rosa starting sometime this fall or winter, Jasper said.
"We have to experiment with all that stuff. And we have to try," he said. "It is also a strategy of innovation."
Exact speeds and prices have not been determined, he said.
Equipping Santa Rosa
Santa Rosa likely will become one of the only U.S. cities of its size to have so many high-speed Internet options.
"What
Dane is doing puts his ISP in a leadership position," said Alex
Goldman, managing editor of ISP-Planet, a trade publication covering
the industry. "What people will be able to get at home will be almost
as good as what they can get at work."
Even in its hometown of
Santa Rosa, Sonic will be limited by how many customers its service
reaches. The company will need to install hardware in AT&T's main
equipment building -- known as a central office. From there the signal
will flow out to subscribers on copper lines, which AT&T is still
required to provide access to. But data transmission along copper lines
can travel only so far before it begins to degrade and the speed of the
Internet access slows. Only customers within about one mile of the
downtown central office in Santa Rosa will be able to access the full
24 Mbps service.
AT&T, which faces the same problem, is
running fiber-optic lines from the central office to Santa Rosa
neighborhoods to deliver its U-verse service. At some point in the
future, Sonic might do the same thing, Jasper said.
Still,
Sonic's immediate plans will allow it to deliver some form of broadband
Internet -- albeit slower -- to people on the outskirts of Santa Rosa
that currently don't have any DSL access, Jasper said.
"You can go to places that have no broadband access now, and push 384 Kbps or 768 Kbps to them," he said.
After
testing the equipment in Santa Rosa, Sonic plans to expand to other
Sonoma County cities including Sebastopol, Petaluma, Windsor and
Healdsburg. Other cities, such as Rohnert Park, will not get the
service because its central office is too far from the core of its
residents, Jasper said.
Sonic also plans to move into San
Francisco, installing equipment in all of the city's nine central
offices. Because San Francisco has so many central offices, nearly all
of its residents will be able to receive the fastest tier of Sonic's
service, Jasper said.
"San Francisco is an exciting market for us," he added.
Wi-fi costly, less reliable
Other
companies, which like Sonic do not own the infrastructure that carries
the Internet into customers' homes, are testing different strategies to
stay alive. The largest of these companies, Atlanta-based Earthlink, is
betting largely on Wi-fi broadband networks, such as the one it is
installing in San Francisco with partner Google.
"Earthlink is
aggressively going after Wi-fi," said Michael Arden, principal analyst
with research company ABI Research, based in New York. "They are trying
to create their own network using wireless."
But Wi-fi is
proving costly and less reliable than DSL, Jasper said. Wi-fi delivers
broadband access on unregulated radio waves, which are prone to
interference. So Sonic is pinning its hopes on the next generation of
DSL -- the same or similar technology AT&T is using to deliver its
U-verse service.
Unlike AT&T's U-verse service, which is
allocating some of its bandwidth to send TV services to subscribers,
Sonic will reserve nearly all its pipe to deliver the fastest Internet
access it can, and reserve a small portion for phone service.
Sonic
faces several hurdles. It has limited customer reach in cities because
of the technical limitations of using copper wires and faces the
expensive prospect of deploying its own fiber-optic lines.
The
big players such as Comcast, AT&T and Verizon continue to crank up
their Internet access speeds. In Southern California, Verizon is
running fiber-optic lines directly to homes, which allows for extremely
fast Internet. And cable companies in large cities such as New York are
already delivering residential access at speeds up to 50 Mbps, with
technology on the horizon that offers even faster access.
In
these markets, Sonic might not be able to compete. But in the Santa
Rosa, Bakersfield and Chico cities of the nation, it hopes to establish
loyal customers and competitive networks.
And if its California deployment proves successful, Sonic has its sights set on Nevada and Texas, Jasper said.
"It's all steps along the path," he said.
You can reach Staff Writer Nathan Halverson at 521-5494 or
nathan.halverson@pressdemocrat.com.;