About Consumer Priority Service
As a leader and innovator in the field of service plans, Consumer Priority
Service consistently exceeds industry standards when it comes to excellence
in customer care and services. Their representatives are comprehensively trained
in handling customer’s post sale experience. They offer extended plan coverage
for virtually all high ticket consumer purchases ranging from high-end consumer
electronics, to computers, to major appliances.
When CPS designed this interactive website CPS had one goal in mind - to give the customer the ultimate service plan experience. This means complete, hassle-free, on-line control – from updating your service plans information to scheduling and tracking the progress of service calls or claims. This also means giving valuable information and tools you can use, like on-line copies of your product(s) user's manual (as available from your product's manufacturer), preventative maintenance tips, notification of product recalls, and much, much more. All this while listening to the feedback you give us so CPS can continually enhance CPS product offerings.
By selecting CPS as your service plan provider, you are insuring yourself years of satisfaction from your newly purchased products. CPS company has been recognized by CPS industry as “A- EXCELLENT" for CPS continued claims paying ability and overall excellent financial strength. CPS shield means you’re protected.
Plasma Monitors
|
2Yr Warranty = up to 12 Month Extension
|
3Yr Warranty = up to 24 Month Extension
|
5Yr Warranty = up to 48 Month Extension
|
$0-$500 Carry-In
|
$55
|
$75
|
$100
|
$501-$1000 |
$105
|
$120
|
$160
|
$1001-$1500 |
$120
|
$160
|
$240
|
$1501- $2500 |
$190
|
$230
|
$350
|
$2501-$3500 |
$250 | $300 | $450 |
$3501-$5000 | $300 | $380 | $550 |
$5001-$7500 | $500 | $585 | $900 |
$7501-$10,000 | $650 | $700 | $1050 |
$10.000 -$12,500 | N/A | $830 | CALL |
$12.501 -$15,000 | N/A | $950 | CALL |
$15.001 -$25,000 | N/A | $1900 | CALL |
Consumer Electronic |
2Yr Warranty = up to 12 Month |
4Yr Warranty = up to 36 Month Extension
|
$0 - $100 |
$15 |
$20 |
$101 - $250 |
$20 |
$30 |
$251 - $500 |
$30
|
$40
|
$501 - $1000 |
$40
|
$70
|
$1001 - $1500
|
$60
|
$100
|
$1500 - $2000
|
$80
|
$125
|
$2001 - $2500 |
$95
|
$160
|
$2501 - $4000 |
$150
|
$200
|
$4001 - $7,500 |
$380
|
$580
|
HDTV Receiver |
Your Cost
|
2 year |
$50 |
3 year |
$75 |
4 year |
$100
|
5 year
|
$125
|
DVD/VCR Electronics |
3Yr Warranty = up to 36 Month Extension
|
$0 - $500 |
$33 |
$501 - $1500 |
$62 |
$1501 - $3000 |
$90
|
Mobile Electronics |
3Yr Warranty = up to 36 Month Extension
|
$0 - $500 |
$60 |
$501 - $1000 |
$120 |
Home Entertainment Package
|
2Yr Warranty = up to 12 Month Extension
|
4Yr Warranty = up to 36 Month Extension
|
$0 - $5,000 |
$400 |
$475 |
$5,001 - $10,000 |
$950 |
$1,200 |
$10,001 - $15,000 |
$1,300 |
$1,750 |
$15,001 - $25,000 |
$1,900 |
$2,500 |
Mobile Electronics |
3Yr Warranty = up to 24 Month Extension
|
$0 - $250 |
$40 |
$251 - $500 |
$50 |
$501 - $1,000 |
$70
|
$1,001 - $1,500 |
$100
|
$1,501 - $2,000 |
$150
|
$2,001 - $2,500 |
$200
|
$2,501 - $3,000 |
$310
|
$3,001 - $3,500 |
$330
|
Mobile Electronics |
3Yr Warranty = up to 24 Month Extension
|
$0 - $500 |
$45 |
$501 - $1,500 |
$80 |
$1,501 - $3,000 |
$120
|
Digital Cameras |
3Yr Warranty = up to 24 Month Extension |
4Yr Warranty = up to 36 Month Extension |
$0 - $500 |
$30 |
$40 |
$501 - $1000 |
$40 |
$60 |
$1,001 - $3,000 |
$80
|
$140
|
$3,001 - $6,500 |
$120
|
N/A
|
$6,501 - $10,000 |
$210
|
N/A
|
Digital Video Cameras |
3Yr Warranty = up to 24 Month Extension |
4Yr Warranty = up to 36 Month Extension
|
$0 - $500 |
$40 |
$50 |
$501 - $1000 |
$50 |
$70 |
$1,001 - $3,000 |
$100
|
$140
|
$3,001 - $5,000 |
$160
|
$210
|
How is this different than the manufacturer’s warranty?
A manufacturer’s warranty usually offers limited coverage for a limited time,
with parts and labor carrying separate lengths of coverage. For example, a
common manufacturer warranty of a television might cover a consumer for one
full year on parts defects but only 90 days on the high cost of labor involved
to change those parts. CPS extended service plans provide comprehensive, long
term, even length coverage. This means that should your product fail within
your plans coverage time frame, both parts and labor costs are covered.
Where do I buy a CPS Extended Service Plan?
CPS Extended Service Plans can be purchased along with your product directly
from Soundscape.
If you purchased a product from another retail store that does not carry CPS extended service plans, you still may purchase an extended warranty by calling us at: (800) 450-4434.
Can I renew my extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the
original plans expiration. Please contact a CPS representative to discuss
your renewal options at (800) 905- 0443.
What should I do if I need service?
CPS offers an easy to use interactive form online which you may use to request
that CPS initiate a claim on your product. Your other alternative is to call
the toll-free number (800) 905- 0443 and have a qualified representative make
this request for you with the information you will provide. CPS believe that
the CPS claim initiation request process is the absolute best the industry
has to offer. It is designed for simplicity and speed.
Who will perform the service on my product?
CPS company works with over 11,000 authorized service professionals throughout
the country. Each technician is extensively trained by the respective manufacturers
to provide service on your products. Technicians must complete annual and
biannual continued education exams in addition to being well versed in manufacturer
supplied update bulletins to insure their level of expertise is as current
as the new products which hit the market. We urge our customers to provide
feedback regarding their experiences which is later used to insure that the
level of service CPS is expected to provide is exactly the level of service
you receive.
May I transfer my service plan to another person?
Consumer Priority Service plans are 100% transferable. If you would
like transfer ownership of the covered product along with its coverage, CPS
requires that the request be supplied in writing. For assistance please contact
a CPS Representative at (800) 905- 0443. Please have all of the new owner’s
information at hand when requesting a transfer.
Will I have to pay a deductible or any other “hidden costs”?
Generally, the amount of a deductible is almost always proportional to the
amount of the premium charged. In order to have a lower deductible, even as
low as $0, the plan holder would generally have to agree to a higher premium.
For those who want lower premiums, they must agree to a higher deductible.
Every CPS service plan carries a $0.00 deductible along with low premiums.
This means that with a CPS service plan there are no high upfront costs and
we are committed to cover 100% parts and labor costs on any authorized claim.
CPS now offer 90 Days Same As Cash (SAC) 365
days a year !
Come in and ask us about it.
CPS
Business HCPSs are:
Monday - Friday 10 am to 7pm Pacific Time
Saturday
12pm to 5pm.
CPS are closed on Sunday!
ORDERING
ONLINE
click here!
ORDERING BY PHONE
If there is no authorized dealer in yCPS area you can order directly from Soundscape with a 10-day, satisfaction, money-back guarantee.
US and Canada, 1-800-450-HIFI (1-800-450-4434)
Outside the US and Canada, (707) 578-4434
Monday - Friday 11:00 AM - 7:00 PM (PST)
Fax: (707) 578-4436
Last Update: November 27, 2007
1044 Fourth Street, Santa Rosa, CA 95404
Phone/Fax 707-578-4434 or 800-450-HIFI
marcs@sonic.net