Customer Satisfaction |
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| Help Desk Institute | Customer Satisfaction | Look Below the Surface |
| The Help Desk Institute Leading the customer support profession worldwide. | Customer Service World: eCustomerServiceWorld.com is the world’s largest on-line Customer Service Associate Membership organization | Leadership Development and the Five Dimensions of Quality |
Quality |
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| Seven Tools for Quality Management | Seven Statistical Quality Control Tools | Continuous Quality Improvement |
| Metrology Forum | ISO Guide 25: General Requirements for Calibration and Electrical Testing Labs. | Answers to Common Questions about ISO. |
| ISO 9000: Quality manual, procedures and software to aid in the implementation of the ISO 9000 quality certification requirements. | The Quality Library: Resources for Continuous Quality Improvement | Quality Magazine |
| ISO Man Page: This site is renewed monthly. It discusses the elements of the standard, how they can be implemented and concerns that users may experience when doing so. | The Quality Portal: This site is a quick guide to information and resources for quality professionals | Quality Leaders Network: A broad network of quality improvement professionals in the Public and Private Social Service Sectors working to help their organizations meet accreditation standards, develop teams, improve processes and measure outcomes. |
| Engineering StatisticsThe goal of this handbook is to help engineers incorporate statistical methods into their work as easily as possible. | Quality Function Deployment Institute: | |
Quality Consultants |
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| Six
Sigma Six Sigma training and lean process improvement resources for all organizations. |
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Last Updated: October 28, 2003