Virtual, Resilient, High Availability Contact Centers

Resiliency and high availability ensure business continuity and provides you with affordable, reliable options to ensure business continuity in the event of a network outage or hardware failure.

ACD Resiliency

In the event of a controller or network failure, IP phones will automatically re-register with a secondary Mitel 3300 Controller, which then continues to receive calls. Voice communications in progress are not disrupted during a network or component failure.

High Availability

Contact Center Enterprise Edition can be run on active and stand-by servers, leveraging clustering technology to ensure failover to the secondary server if the primary server fails. This ensures no downtime in the event of a hardware failure, and also enables you to upgrade or perform maintenance on servers while conducting business as usual.

• Route calls to the best skilled agents regardless of the agents' geographic location
• Evenly distribute calls among agents in a specific agent group, regardless of agent geography
• Effectively use resources anywhere, supporting consolidation and eliminating the need for all types of skills to be staffed at all call centers
• Deliver 'follow the sun' applications with multiple call centers to service all time zones around the clock
• Support work at home agents
• Avoid costly employee relocations
• Ensure business continuity in the event of natural disasters or network outages.

For information on product and application interoperability, please contact Blue Violet Networks sales support.