Call Recording and Professional Interaction Management

• Patent-pending OAISYS Portable Voice Document (PVDâ„¢) technology, which provides a highly secure means of reviewing, sharing and adding notes to call recordings
• Intuitive user interface with call visualization, which simplifies call recording review and auditing
• Effortless organization and search capabilities, allowing a targeted call recording to be retrieved within seconds
• Integrated live and auto monitoring, allowing real-time agent coaching and personnel development
• Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance
• Optional desktop screen recording capabilities, enabling a more complete picture of agent activity

Oaisys Solutions Address Critical Business Needs:

• Compliance: Various regulatory bodies require recorded documentation of transactions occurring via telephone such as telesales; financial transactions including account transfers, loan origination, securities/commodities trading and ACH payment setup; utilities account management and others.
• Risk Management: Recordings of telephone conversations can be used to effectively reduce the risks and ramifications of miscommunication. Examples include improperly filed insurance claims, business to business purchasing, perishable goods orders, personnel recruiting, billing verification and other critical telephone transactions.
• Process Adherence: Review recorded telephone conversations to verify compliance with communications processes and various adherence mechanisms. This can be especially vital in environments dealing with sensitive data that requires strict identification verification prior to release of information or services, such as health care, financial services and municipal services.

Download a few of the online brochures or white papers and contact us if you have any questions or would like to speak to a sales associate.