We are an old-fashioned company, in that we believe our
products should last a very long time, and that our customers should
be totally satisfied. We very seldom hear of any problems with any of
our products. But on those rare occasions when we do, we're here to
help.
Replacement parts.Need
a replacement capo sleeve or delrin cap? Click here.
While all of our products are made to last, there are some parts that
can wear out after long use. With parts that you can replace yourself
(rubber sleeves, Delrin caps, etc.) we will sent them out with instructions
for installation. (Click on the individual product
links above for more details.)
Repairs.
If we need to fix something for you, we ask you to send it to us along
with our repair request form, which you can download here. The form is not strictly required, but might be helpful.
Repair
form: (pdf)
Most of the time we can repair your capo or other product,
and we'll pay the postage (within the USA) to send it back to you.(Click
on the individual product links above for more details.)
Want to do it yourself?
In some cases your capo might need a repair or an adjustment that you
can make yourself. We provide tips and instructions. (Click
on the individual product links above for more details.)
Exchanges
Sometimes you get the wrong model, size, or style. We want you to have
the right one. If you've just bought your capo, or bar, etc. within
the last 30 days, and discovered that you bought the wrong
model, size, or style, we'll replace it for you. We'll ask for a dollar
to cover postage.(Click on the individual product
links above for more details.)
It is helpful if you use our downloadable form for this:
Exchange
form: (pdf)
Please do not abuse this privilege by sending us a product
that you've been using for a long time. If there are
extenuating circumstances, please contact
us to make a special provision.
Custom work
We sometimes get requests for custom variations on our products. When
we can do it without special tooling, and without changing our production
methods, we'll usually give it a try. We only charge $5 extra for custom
products unless they cost us a lot more to make, but they can take a
long time before we can work them into our
production schedule. And in some cases we can't necessarily guarantee that they'll
work the way you want them to. Learn more...
Other products
For issues or questions about any of our other products not specifically
dealt with here, email us.