How to Order

BY PHONE:

In the USA: Call toll-free 1-800-966-5540
Leave a message anytime. For personal service call Monday through Friday, between 10 am and 5pm (Pacific Time)

In Canada: Call toll-free 866-552-0167
Messages will be returned as soon as possible.

BY MAIL:
Send your order with the correct total (please confirm by phone) and check or order- payable to 'Shepherd's Dream'

In the U.S.:
Shepherd's Dream
140 S.11th St.,Montague, CA
96064

In Canada:
Shepherd's Dream North
Box 3843
Steinbach Manitoba
R5G 1P9

We accept VISA, Mastercard, American Express, check or money order.

Questions? For a thorough bedding consultation call us. We are happy to answer all your questions and suggest which of our products will best fit your personal needs. Call or Email Us:

Email Shepherd's Dream (US)> Phone: 1-800-966-5540 or 530-459-3180 locally

Email Shepherd's Dream (Canada)> Phone - 1-866-552-0167

RETURN POLICY

We do not give cash returns for products, unless it is agreed that they are defective. Shepherd's Dream reserves the right to determine if a product is defective. Mattresses, frames, baby-bedding and custom orders can not be returned or exchanged. Exchanges can be arranged for mattress mates, comforters and pillows within 10 days of your receiving the item. On these items returns can be arranged with a 15% re-stock charge.

We ask that you do not use or damage the product before exchanging it (please do not sleep on it). Feel free to try the item out, but keep it covered for protection. You should know right away whether these items are right for you!

The key to satisfaction is making the right decision. If you have any doubt about your compatibility with our wool bedding, we recommend you begin by purchasing a pillow so you can see, feel and smell these products. Environmentally sensitive individuals should call us for a phone consultation before ordering anything, (compatibility testing packets are available).

GIFT CERTIFICATES:

Available in any amount with a message from you - sent with our current brochure.

DELIVERY TIME:

In the USA: Our usual ship time is 2 weeks. Allow an additional 2-6 days UPS delivery time. Earlier times can be arranged. Just call - 1-800-966-5540. Custom orders 2-6 weeks.

In Canada: Call us toll-free 1-866-552-0167 for delivery details.

MAILING LIST: If you'd like to be on our mailing list and receive our FREE Seasonal Newsletters, click here US or click here Canada. We respect your privacy and your email address will not be shared. You may unsubscribe at any time.